Frequently Asked Questions

No. Paws & Pantry has no accounts — open it and start. We do not ask for an email address, a name, a phone number or a date of birth, and everything about your pets and your fridge stays on your phone.

Not by default. Check-ins, health records, album photos, groceries and meal lists all stay on your phone; we have no servers of our own and cannot see what you keep or what is in your fridge. Only if you turn on cloud sync in Settings (Premium) is a backup copy kept in your own iCloud or Google Drive — your account, which we cannot reach. Separately, if your phone’s own system backup (iCloud Backup on iPhone, Google backup on Android) is on, it also backs up Paws & Pantry’s data to your own account.

No on both counts. Paws & Pantry records and reminds; it is not a medical device. The "worth watching" notes and anomaly checks are simple rules applied to what you entered. If anything about your pet's health seems wrong, consult a qualified vet. We say so on the home page, the privacy page and in settings.

Free: unlimited check-ins, unlimited pets, unlimited emergency contacts and weight entries, 15 food items, 30 album photos, 3 vaccine and deworming records per pet, 3 vet contacts, 2 pet food entries, 10 packaging scans a month, the top 3 recipe suggestions and 3 what-to-eat lists of up to 30 items each — vaccine and deworming reminders included. Premium is NT$90 once, lifts every one of those limits and adds grooming schedules, medication tracking with reminders, the walk log, pet spending, weekly, monthly and yearly trend charts, rule-based anomaly alerts, the PDF report for the vet, the household spending report, nutrition and waste stats, weighting and multi-draw for what to eat, side-by-side album comparison, multiple shopping lists, 4 fridge-door themes, and cloud sync with backup file export.

It is not AI and there is no LLM. It compares your check-ins against simple rules on your phone: three days running at the lowest level for appetite, stools or energy; more than 10% weight loss within 30 days; a vaccine due within seven days or overdue. All local, nothing uploaded. It flags something worth a look — it does not diagnose. It is a Premium feature, and the alerts appear on the Trend Analysis page.

Reading happens on your phone and the photo never leaves the device; it works offline, because everything it needs is built into Paws & Pantry. It picks out the product name and the use-by date, shows them for you to confirm before saving, and you can correct anything by hand. The free tier allows 10 a month; the quota is deducted after a successful read, so cancelling or a failed attempt costs nothing. You get 10 more each month, and unused reads carry over. Premium has no limit. Date parsing distinguishes day-first from year-first formats, so “24/04/2026” is not read as the year 24.

You build a list of the meals you cook or the takeaways you order, then tap to draw one. Past picks are set aside, so nothing repeats for days on end; once the list is exhausted it starts over. It also checks the fridge and puts the dishes you can actually make first, ideally using up what is about to turn. Building lists and drawing from them is free (up to 3 lists of 30 items each); Premium removes those limits and adds weighting and drawing for several people at once.

Neither. The walk log is a diary you fill in yourself with duration and distance — no GPS, and we never ask for location permission. It is a Premium tab. Emergency contacts are a small address book kept inside the app; we never read your phone's contacts. Neither permission is requested at all.

You get a Premium prompt — nothing is ever charged quietly. The 16th food item, the 31st photo, a pet's 4th vaccine or deworming record, the 4th vet contact and the 3rd pet food entry are the gates. NT$90 once lifts all of them and unlocks grooming schedules, medication tracking, the walk log, pet spending, trend charts, the PDF report and more (see "What does Premium add, and what does it cost?" for the full list).

The schedule works out a suggested interval from the type of vaccine. It is a general reminder and the next date is an estimate. For actual vaccine, worming and medication intervals, follow the vet you trust. Paws & Pantry is not responsible for consequences of acting early or late on an estimate, as the terms set out.

None at all. Daily check-ins, vaccine, deworming and grooming due dates, medication times and food about to expire — your phone shows the notification when the time comes, and both the content and the scheduling stay on the device; no server is involved. Health due-date reminders (grooming schedules are Premium) come 3 days before and on the day at 9:00 by default; in Settings you can change the time or switch to 1, 3, 7 or 14 days ahead. They stay off until you turn them on — the app asks the first time you save a record with an upcoming date — and overdue items don't keep ringing. It works without notification permission too; you just check the days left on the Pets tab yourself.

On Premium: first update the app to the latest version on both phones. Then, on the new phone, sign in to the same Apple ID or Google account, tap "Restore Purchase" first, and turn on cloud sync in Settings. When the app finds that the cloud already holds a backup from another device, it pauses sync and lets you know; choose "Use cloud copy" in Settings and your data and photos come across, without the new phone overwriting them. You can also use a backup file: on the old phone open "Advanced" in Settings and tap "Share backup file", then on the new phone tap "Restore from file" under "Advanced". Between iPhone and Android, use a backup file; purchases are not shared between the two, so you need to buy Premium on the new platform. Cloud sync and backup files are both Premium features, and the free version has no way of its own to move your data. That said, if the old phone has its system backup turned on (iCloud Backup on iPhone, Google backup on Android), setting up the new phone with the same account and restoring from that backup usually brings the app's data along. That is handled by the phone's system, only works between phones of the same platform, and how much comes back is up to the system, so it isn't guaranteed to be complete.

No. Purchases on iPhone are held against your Apple ID and purchases on Android against your Google account, and the two stores do not share them.

Both the app and this website are available in eight: Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Spanish, German and Portuguese. The app follows your phone's system language, and you can also pick one in settings.